: Episode 859 – Vinnie and Andy discuss their horrible recent trip with American Airlines, the utter disrespect they experienced, and more on this Wednesday edition of the podcast.
AMERICAN AIRLINES
- Vinnie and Andy were coming back from Philly this past Friday
- They were in Philly taking meetings regarding Pure Coffee Club
- Received automated call from AA 4.5 hours before the flight reporting the flight cancellation
- Rebooked automatically to a flight at 5am the next morning with a stopover
- This would have totally messed with Vinnie’s schedule
- Vinnie has trouble scheduling 1 on 1s as it is, and this affected that
- This would have totally messed with Vinnie’s schedule
- Called and switched their flight to a flight 2 hours after the call was made
- Went straight to the airport, got to the gate on time
- Around 230 they began to make changes
- Delayed 30 minutes to begin with, changed gates, etc
- Around 230 they began to make changes
- Went straight to the airport, got to the gate on time
- Rebooked automatically to a flight at 5am the next morning with a stopover
DISASTER
- Flight gets delayed, delayed, delayed
- The passengers never get a real reason as to why the flight is delayed
- Nobody seems to want to help them
- Help would disappear as soon as announcements were made
- Nobody seems to want to help them
- The passengers never get a real reason as to why the flight is delayed
- Time is ticking on and nothing is happening
- Nobody seemed to know anything
- Eventually, they tell everyone to run to a different place to get help
- THAT line was monstrously long
- Depending on who you spoke to, there was different news
- Vinnie wanted to make sure that his ticket would work the next day
- Flight cancelled, passengers rebooked on different flights (midnight or so that they made this call)
- Vinnie on 8am flight, Andy on later flight
- They said people could go to baggage claim and wait HOURS for their baggage before their flight the next morning
- Refused to offer hotels to people
- Said everything was totally booked
- Man said that he did not have enough diapers – diapers were in checked baggage
- Woman did not believe that he even had kids
- “I don’t know what to tell you”
- They set up cots, but not nearly enough for everyone
- Not even all women, children, elderly had cots
- People got no sleep
- Folks strewn around the airport trying to catch any sleep
- Vinnie treated very badly by police officer
- Overall, HORRIBLE experience with American Airlines
- NO COMPENSATION, NO HOTEL, NO ANSWERS!
