Vinnie Tortorich

Fitness Confidential Podcast


Bad vs. Good Customer Service – Episode 738

by Vinnie Tortorich

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Jan112017
Episode 738 - Bad vs. Good Customer Service

: Episode 738 – Vinnie & Andy talk about bad vs. good customer service and an angry customer service call Andy received at Pure Vitamin Club that was meant for another company!

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FLAPPERS

  • Special guest Gina Grad
  • Check out Vinnie on the 15th
  • Chris Laxamana will be there
  • At Flappers in Pasadena
  • One of Vinnie’s big talks
  • Andy will be there

GOOD CUSTOMER SERVICE

  • Pure Vitamin Club has a new toll-free number and Andy answers all the call himself right now – very good customer service!
    • Sometimes Chip (Dillon) will answer them
  • Eventually we will likely have to hire others
  • Andy likes to give people the resolution they are looking for 
  • Andy got an angry phone call from someone who was charged $190 and didn’t want the product anymore
    • Turns out, HE CALLED THE WRONG NUMBER!
    • Andy remained calm and nice 
    • DO NOT buy from Pure Fitness Vitamins
      • It is not even a vitamin company
      • Scam

 

 


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